I love this place. The staff is so helpful!!!
The other reviews on here pretty much sum this place up. Wish I would have read them before buying. They will NOT take returns. I literally just bought a massage wand from this place, and it did not work out of the box when I got home. They would not exchange it for me, and I was told the manager John at the Tomball location was off for the next 2 days. The girl working told me I would have to file a warranty claim with the wand company which takes 2 weeks. WOW what horrible customer service. Stay away from this place! They won't be around long treating customers like this. Spend your money elsewhere.
I don't even want to put 1 star on here. HORRIBLE experience. Bought item there and when we got home thirty minutes later it would not work and was broken. Called the store for an exchange or refund and they said I had to deal with the company's warranty and that Katz would not do anything even though I had literally just bought the item. I understand not taking back items that had been used for a refund we had just purchased it, and would have taken an exchange. Now they are expecting me to go through the warranty process for an item I have had for 45 mins and never worked!!! They basically said thanks for your $75, and screw you. I understand they can't take items back that could be used on people, but they could have taken the item back, given us a new one, and then THEY could have dealt with the warranty process instead of us having to and waiting 2 weeks to get a working product. RIDICULOUS! Don't shop here!
Nice clean store, and respectful staff. Not sure why people are angry with the no return policy. Reason I say is I've gone there a few times, and each time they took out the toy to make sure it worked. It would be an obvious health hazard to take back items.
John the manager was very knowledgeable of his product and very friendly helping my friend and I out
Katz Stores Tomball is a US Clothing Store based in Tomball, Texas. Katz Stores Tomball is located at 27646 TX-249, Tomball, TX 77375, USA.
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